Starbucks is changing its policy so that people who use the store to go to the bathroom or hang out must purchase something. It marks a change from its open-door policy in place since 2018. The updated policy is part of the company's new Coffeehouse Code of Conduct,

The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in company owned stores.

Starbucks announced a new code of conduct for its North American stores that reverses a 2018 policy that allowed nonpaying customers to use its facilities.