A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

A defendant dubbed by police as the “shopping cart killer" is on trial in Virginia accused of slaying two women in 2021 ...

You’ve finally escaped the airport, hopped in a cab and your hotel is in ... these are why early check-in remains a highly popular request. By simply calling the front desk in advance (or ...