The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Building on its over 93-million-member base, Teladoc Health’s acquisition of Catapult Health supports the company’s integrated care segment strategy, discussed most recently during the company’s ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

The global patient transportation market is poised for steady growth, projected to expand at a 5.5% CAGR over the forecast ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Below, we’ve put together a series of templates that you can implement for different angry customer situations. Thank you for reaching out and letting us know about your experience with us. This is ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Before becoming the household name (and EGOT!) she is today, Viola Davis was just an aspiring actor with a few school plays under her belt. Although her beginner acting résumé may have been less ...