By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Below, we’ve put together a series of templates that you can implement for different angry customer situations. Thank you for reaching out and letting us know about your experience with us. This is ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

As we look ahead at the future of in-store and brand experiences, technology integration will be pivotal to surpassing ...

A well-drafted business plan would address various aspects pertaining to the business. In case the business plan is to be submitted to the bank or private equity firms, it is better to have the ...

THAT QR CODE HAS INSTRUCTIONS ON HOW T The company said it implemented a power cost adjustment (PCA) plan earlier this week to benefit all members, which will be reflected in bills received ...

Building a customer data strategy doesn’t just require collecting as much information as possible or having fancy dashboards that look great in meetings. It’s also essential to collect the ...