Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

Customers impacted were merchants, campus diners and diners who interacted with their customer care service, Grubhub said.

Many well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite ...