Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

For direct human assistance from Expedia, connect with an Expedia customer service representative at 1-888-540-1069. Their ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

Many well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...