City BBQ, a fast-casual restaurant brand, has formed a partnership with customer data platform Bikky to drive growth.

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Below, we’ve put together a series of templates that you can implement for different angry customer situations. Thank you for reaching out and letting us know about your experience with us. This is ...

Sarah Thwaites, TechRadar Gaming reviewer. Perhaps the best PC strategy game when it comes to a single-player experience, Frostpunk 2 is a brutal title that'll force you to make dozens of ...

As we look ahead at the future of in-store and brand experiences, technology integration will be pivotal to surpassing audience expectations.

A well-drafted business plan would address various aspects pertaining to the business. In case the business plan is to be submitted to the bank or private equity firms, it is better to have the ...

How did Trump’s America First isolationism suddenly morph into an Americas First mergers and acquisition (M&A) strategy? Let’s be clear on who Trump is: The man does not come with a vision of ...

This kind of omnichannel strategy exemplifies how technology can elevate customer experience in marketing to new heights. For global C-suite leaders, the message is clear. CX is no longer just the ...