By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, streamline operations and achieve business goals.

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Starbucks is rolling out a series of initiatives to revitalise its coffeehouse culture, with a strong emphasis on ...