By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, streamline operations and achieve business goals.

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Below, we’ve put together a series of templates that you can implement for different angry customer situations. Thank you for reaching out and letting us know about your experience with us. This is ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

As we look ahead at the future of in-store and brand experiences, technology integration will be pivotal to surpassing ...

THAT QR CODE HAS INSTRUCTIONS ON HOW T The company said it implemented a power cost adjustment (PCA) plan earlier this week to benefit all members, which will be reflected in bills received ...

Customer experience (CX) has become a critical measure of brand success. Despite having access to advanced tools, many companies still fall short. According to the 2024 State of Customer ...

customer journey mapping and customer experience strategy. "Our CX concentration was skillfully designed by industry professionals addressing these critical needs and customer demands." she said. She ...

Through-hikes aren't for the faint of heart, but are the most rewarding outdoor experience you can have ... this guide will help you plan the trip out! Top Through-Hiking Trails in the U.S ...