Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Electricity supplier Delmarva Power has announced enhanced support for customers experiencing higher-than-usual winter energy ...

New Jersey Resources, or NJR, is one of the few US utilities that has committed to maintaining and growing a diverse set of businesses from rate-regulated natural gas distribution to renewable energy ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Customers impacted were merchants, campus diners and diners who interacted with their customer care service, Grubhub said.

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

Choose the best Minecraft server host for your gaming needs. We've broken down pricing, features, performance and support to ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...