Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ...

Brightcove, a streaming technology company, has earned ISO/IEC 27001 certification for maintaining the highest level of information security management.

Qlik, a provider of data integration, data quality, analytics, and artificial intelligence (AI), is partnering with TD SYNNEX, a global distributor and solutions aggregator, to enable Qlik to scale ...

Kellie Romack, Chief Digital Information Officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft and Genesys, and the role those partnerships play in advancing AI ...

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

The integration of Sincera tools with The Trade Desk platform will help advertisers get a clear perspective on what they are buying. It will also empower publishers to provide the right range of data ...

Pipedrive, makers of CRM for small businesses, has passed the ISO 27001:2013 surveillance audit for information security management and achieved its extension, ISO 27701:2019, for privacy information ...

Informatica and Databricks are helping customers create and manage AI-ready data and generative AI analytics on the Databricks Data Intelligence Platform.

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...