Five Reasons Why Contact Centers Move to the Cloud
Aug 17, 2018 · A trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year. So, why are contact centers increasingly …
Industry 4.0 and Industrial IoT in Manufacturing: A Sneak Peek
Mar 31, 2017 · Aberdeen Group data supports that the core technology comprising Industry 4.0 has a bright (and productive) future in manufacturing. Do you know which specific companies are currently in-market to buy your product?
Everything You Need to Know About Software Audits - Aberdeen …
Feb 17, 2017 · What many organizations fail to realize is that this unused software can cost their business millions. As this 2015 Aberdeen Essentials report reveals, of all the software deployed in an enterprise, 28% goes unused or barely used. This amounts to a loss of nearly $224 per PC.
Data Privacy - Aberdeen Strategy & Research
Aberdeen cares about your data privacy. You can be confident that Aberdeen has policies in place to both protect your data, and to offer you the option to choose how your data is used.
The Divide Between Customer Service and Marketing is Costing …
Feb 12, 2018 · Check out Aberdeen’s Customer Service & Marketing Alignment study to learn how Best-in-Class firms tightly align their marketing and service activities to deliver superior customer experiences. Omer Minkara is VP & Principal Analyst at Aberdeen
The Pros and Cons of Pre-Employment Screenings - Aberdeen …
Jul 10, 2015 · Clearly pre-employment screenings can have valuable benefits to an organization – if they are used effectively and fit the hiring needs of the specific company. So how are the most successful companies utilizing them? An Aberdeen study conducted in May 2015 revealed that the most valuable pre-hire assessment type overall is cultural fit.
Why do B2B Buyers Struggle? The Answer is in the Data
Findings from Aberdeen & PJA’s 2018 B2B Buyers Survey. Get inside the heads of buyers as they gear up to make a purchase and see what it takes to stand out as a vendor.
Intent Data - Aberdeen Strategy & Research
Aberdeen's Buyer Intent Data monitors billions of daily web interactions and aggregates those interactions with customer and third-party data to measure an account’s intensity level in researching a Product Category.
The Most Important Employee Lifecycle Activity You’re Not Doing
Dec 8, 2014 · You’re not alone; according to Aberdeen research, only 29% of organizations have a formal offboarding process to transition employees out of an organization. Many professionals think that in this climate, where talent gaps are growing and it becomes even more critical to hang on to talented individuals, that focusing on employees who are ...
AI Analytics Vs. Traditional Analytics: 3 Essential Differences
Dec 3, 2019 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.