Home | ACCC
The ACCC is Australia's competition regulator and national consumer law champion. We promote competition and fair trading and regulate national infrastructure to make markets work for …
Australia Post - letter pricing 2024 | ACCC
On 12 November 2024, Australia Post provided the ACCC with a public draft price notification proposing to increase the price of reserved ordinary letters delivered at the regular timetable …
Consumer rights and guarantees | ACCC
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these …
Fines and penalties | ACCC
Penalty amount. For some breaches, the calculation of the maximum monetary amount of a penalty is determined by reference to ‘penalty units’. The value of a penalty unit is prescribed …
Problem with a product or service you bought | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Designated complaints - ACCC
The designated complaints pathway is only available to consumer and small business groups that are designated by the relevant Minster. A designated complaint to the ACCC must relate to a …
Checking a business is genuine - ACCC
Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any …
Problems with your mobile service - ACCC
Consumer rights for mobile phone services. If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement, refund or cancel …
Competition and why it matters | ACCC
Why competition matters. Australia’s open market economy depends on strong competition between businesses. Competition encourages individual businesses to innovate and find ways …
Setting prices: what's allowed | ACCC - Australian Competition and ...
Businesses can mostly set their prices as they see fit. But businesses’ behaviour around setting prices may be illegal if it harms competition, or if the reasons given for prices are misleading.