Peopleware Premieres at CCW 2025 Ever Thought about Nominating your Contact Centre for an Award? Why Customer Experience Needs a Reality Check in 2025 Maximise the UK’s …

Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, …

5 days ago · Why Customer Experience Needs a Reality Check in 2025 – Stuart Dorman, Chief Innovation Officer at Sabio Group discusses. The customer experience (CX) industry is literally …

Sep 20, 2022 · To download the ‘The Future State of Customer Experience’ in Contact Centres from Odigo in conjunction with Frost & Sullivan Click Here. Odigo is a leading provider of …

Jan 17, 2024 · Stuart Dorman is Chief Innovation Officer at Sabio Group. Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England …

Jan 23, 2025 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and …

Jan 23, 2025 · TCN has released the results of its first annual UK “Consumer Insights about Customer Service” survey. The national survey, conducted by OnePoll and commissioned by …

Jan 7, 2025 · New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout. New survey of 1,505 CX leaders across …

Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – …

Jun 7, 2024 · Is your contact centre ready for the challenges brewing in 2024? The CCMA’s comprehensive research, Voice of the Contact Centre Consumer 2024, explores how …